On The n ice S OluTi On “The NICE solutions saved us money, improved performance, and continued producing value even after the initial ROI was achieved.” Paul Joustra, Digital Transformation Project Lead, CEMEA c u STOmer Pr Ofile Business Process Outsourcing Web Si Te www.teleperformance.com lO caT i On Global b u Sine SS need • C X insigh ts • R e duce call dur a tion • R e duce op er a tional cos ts • Impr o v e cus t omer s a tisf action • Impr o v e QA pr o cess efficienc y n ice S Olu Ti On S • Ne xidia Analy tics • Qualit y Cen tr al The imP ac T • 40% r e duction in call silen t time • 20-s e cond r e duction in AHT • 36% de cr e as e in call tr ansf ers among ag en ts • 55% de cr e as e in tr ansf ers a ft er IVR in t er actions • 3.2 FTE r e duction on QA pr o c

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