Desktop Analytics Ensures a More Productive Customer Service Back Office About Teleperformance Brazil Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. For over 40 years and across the world, Teleperformance has been learning from every interaction, serving many different countries and segments. Teleperformance employs 330,000 interaction experts in 80 countries worldwide. Its Brazilian contact center operations are based in São Paulo and Natal, with 23,000 employees and over 19,000 agents. The Challenge Teleperformance is positioned as an expert provider in customer interactions, and constantly looks for competitive edges to deliver superior service. This includes through acti

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