Case Study Stonewater adopt real- time, emotion- led approach to customer feedback and engagement INDUSTRY Housing COMPANY Stonewater UK stonewater.org Stonewater is a leading social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. They manage around 33,600 homes in England for over 75,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, domestic abuse refuges, a dedicated LGBTQ+ Safe Space, and young people’s foyers. Stonewater partnered with Upland Rant & Rave to elevate their levels of customer engagement and experience through Rant & Rave’s voice of th

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