Case Study Lowell Transforms Customer Feedback with Real-time Insights from Rant and Rave Rant & RaveINDUSTRY Financial Services COMPANY Lowell Northampton, UK lowell.co.uk Lowell exists to make credit work better for all: for customers, for clients, and for society. Its unique combination of data science and customer focus has put it at the forefront of an industry that remains largely misunderstood by consumers. The poor perception of the industry is at odds with Lowell’s progressive, ethical approach to collections. Every year, Lowell helps thousands of people find the best way to manage their debt. Lowell is on a mission to drive a customer-centric culture, maximise feedback quality, and ultimately capture rich data in real time to enhance both strategic a

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