Case Study Scottish Water improves speed and quality of customer feedback INDUSTRY Utilities COMPANY Scottish Water Edinburgh, United Kingdom scottishwater.com Scottish Water looks after Scotland’s most precious natural resource. From source to tap, they’re trusted to keep customers supplied with world class water and care for the environment every minute of every day. Scottish Water used Upland Rant & Rave to boost it’s customer experience by increasing the speed, quantity and quality of their customer feedback, while also driving stronger employee engagement. Scottish Water integrated Rant & Rave into their CX program and saw improvement in their customer satisfaction scores and response rates, as well as decreases in customer complaints. 2“As a company that p

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