HP used Medallia to shift from semi-annual surveys to real-time, actionable feedback across the product lifecycle, enabling timely improvements and deeper customer understanding. By combining sentiment data with telemetry and comparing it to lab expectations, HP identified issues early, such as improving battery life and touchpad performance for gaming laptops. Support teams used Medallia data to tailor coaching and raise satisfaction scores. With feedback in over 40 languages from 160 countries, HP empowered thousands of employees to drive product and service excellence, achieving faster insights and customer-driven innovation.

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