Case Study HomeServe Uses Feedback to Improve CX and put the Customer FirstINDUSTRY Support Services COMPANY HomeServe Walsall, England homeserve.com/uk homeserve.com (US) HomeServe serves more than 5.7 million homeowners, and dedicates itself to being a customer-focused company providing best-in-class emergency repair services through leading utility partners, municipalities and directly to consumers. HomeServe implemented Rant & Rave to help them collect customer feedback to better understand the customer experience, their needs, and where they can continue to improve their customer service. They shared this feedback across the organization to create a customer-first mindset from top to bottom, greatly improving customer satisfaction. 2“From the frontline to the

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