SUCCESS STORY: FJELLINJEN Steering toward innovation in the public transport sector Fjellinjen blends AI with its service model to resolve issues faster Making travel easy Owned by the City of Oslo and Akershus County Municipality, Fjellinjen manages payment collections for 83 toll roads. With more than 650,000 registered accounts, the company handles about 108 million toll passages each year, generating valuable revenue for reinvestment in the region’s transport infrastructure. Aligned with a vision to make travel easy, Fjellinjen is always looking for new ways to improve customer experience. While a Genesys ® PureConnect TM on-premises solution had served the company well, Fjellinjen wanted to take advantage of a more agile cloud model. “We were introduced to PureCloud

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