Case Study
SSM Health is driven by its mission of exceptional healthcare services and history of healing
• Difficulty scheduling interviews led to hiring delays • Candidate experience not meeting expectations • Inefficiencies in hiring for high-volume roles Hiring process challenges SSM Health is driven by its mission of exceptional healthcare services and history of healing Client SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated healthcare delivery system. It is one of the largest employers in every community it serves. Problem The transformation of talent acquisition at SSM Health started with a comment at a kid’s soccer game. “I overheard a conversation from someone who had recently applied at SSM Health,” said Becki Feldmann, System Leader of Candi