Case Study

SSM Health is driven by its mission of exceptional healthcare services and history of healing

SSM Health is driven by its mission of exceptional healthcare services and history of healing

Pages 2 Pages

• Difficulty scheduling interviews led to hiring delays • Candidate experience not meeting expectations • Inefficiencies in hiring for high-volume roles Hiring process challenges SSM Health is driven by its mission of exceptional healthcare services and history of healing Client SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated healthcare delivery system. It is one of the largest employers in every community it serves. Problem The transformation of talent acquisition at SSM Health started with a comment at a kid’s soccer game. “I overheard a conversation from someone who had recently applied at SSM Health,” said Becki Feldmann, System Leader of Candi

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