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Healing internal processes in a healthcare setting

Healing internal processes in a healthcare setting

ServiceNow
Pages 4 Pages

Ballad Health, a healthcare organization with 13,000 employees across 21 hospitals, streamlined its IT operations by adopting ServiceNow. The transition to an out-of-the-box solution led to a 99% reduction in ticket volume, a 99% decrease in contractor onboarding times, and a 97% reduction in USB exemption processing times. ServiceNow's Automation Engine and IT Service Management were key to unifying and automating workflows, significantly improving operational efficiency.

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