© 2018 TractManager. All Rights Reserved. SSM HEALTH 18 FACILITIES | 3,850 BEDS | BASED IN ST. LOUIS, MO CLIENT CASE STUDY: PURCHASED SERVICES PROGRAM CHALLENGE • Not all facilities covered under vendor transcription contract • Unknown mix of on- and off-shore resources reduced visibility into rates • No firm contractual language for performance or accuracy • Vendor overcharging for turnaround time surcharges SOLUTION • Targeted new rate

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