Optimizing Oncology Operations: How SSM Health Increased Efficiency and Patient Volume with iQueue
Optimizing Oncology Operations: How SSM Health Increased Efficiency and Patient Volume with iQueue
1 PagesSSM Health implemented iQueue for Infusion Centers across four cancer centers during the challenges of COVID-19 and ongoing construction. Despite reducing available chairs, SSM Health increased patient volume by 18%, reduced drug wait times by 25%, and decreased infusion wait times by 44%. Afternoon chair utilization rose by 30%, and the system improved operational agility, nurse satisfaction, and patient care, successfully managing appointment shifts during construction.
