Case study Repairing relationships between the trade unions and the executive and non-executive teams in a public sector organisation This case study describes how Acas-facilitated sessions helped to improve an adversarial industrial relations climate in a public sector organisation. The sessions resulted in increased trust between the parties, better communication and indirectly, managers believe, in the unlocking of a dispute. i The public sector organisation has some operational independence although many working and employment practices are still determined by national agreement. It has around 600 staff, down by around 15% from two years ago, and is located in the Midlands. There is a small senior management executive team, and a non-executive board which oversees the servi

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