OTEL.COM Otel.com Takes Customer Service to Another Level with LiveChat Challenge: Providing instant help for customers 24/7. Solution: Finding LiveChat and providing service 24/7 in 3 shifts with 10 people. Results: Customers use chat more than the other contact channels. Otel.com is a part of the MetGlobal group of companies. Established in 2004, it has swiftly grown to be one of the top providers of discounted internet hotel bookings.Their goal is to become the one-stop-shop for consumers seeking the lowest hotel rates and reassure them that they’ve found unbeatable prices. Otel.com is proud to build a team that spans the globe with offices in the USA and Europe. That means there’s always someone on hand at one of their offices to assist you, and that’s what their Customer Service Team

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