CREDIGO Credigo provides a fresh approach to customer service in the online loans market using LiveChat Challenge: Providing an alternative approach to customer service in a conservative market of online loans. Solution: Identifiying cusotmer problems via surveys and answering them using LiveChat. Results: 86 percent of customers says that LiveChat is the best aspect of Credigo’s customer service. Credigo.fi specializes in digital finance: The company’s services are far more flexible and modern than those a bank can offer – and 100 percent online. Customers can apply for a loan 24/7 and the process is automated which givesthe customer a decision on the application within seconds. As a Fin-Tech startup company operating in Finland since 2015, Credigo understood from the very beginning that

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