SUCCESS STORY: BOSCH SERVICE SOLUTIONS Customer service digitization takes performance to the next level Bosch Service Solutions gives customers the leading-edge digital services they expect As one of the trailblazers of digitization, Bosch does far more than talk the talk when it comes to digital transformations. The high-tech giant plans to increase their annual hires in new staff specifically for the digital transformation of their product portfolio. With headquarters in Stuttgart, Germany, the enterprise expects their business units, including Bosch Service Solutions, to play a part in this transformation by giving customers access to innovative, technology-based services. If Bosch customers ask about the return procedure in a chat session, for example, they want to recei

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