AMERICAN BUSINESS AND TECHNOLOGY UNIVERSITY ABTU takes off with an organized customer service via LiveChat Challenge: Simplyfying and organizing communication with online students. Solution: Using LiveChat as an organized chat and ticketing system for communication with students. Results: Clutter-free communication with students and reduced number of returned phone calls. When running an online school, it is important to keep an organized and clear communication with current and future students. Students need to get quickanswers to their questions about the school and courses and get immediate help with technical issues. However, for the school administrators, getting along with hundreds of students’ questions and issues in a week is quite a challenge. American Business and Technology Univ

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