Case Study
Movember Reaches 97% Customer Satisfaction
MOVEMBER Movember Reaches 97% Customer Satisfaction Over 13,000 Chats with LiveChat Challenge: Improving supporter experience, easier communication. Solution: Using LiveChat before, during and after the Movember campaign. Results: 97% customer satisfaction over 13,000+ chats. Modern charity organizations have the opportunity to use channels like the Internet and Social Media to raise awareness, encourage to make donations and make a bigger difference. These channels help organizations like Movember get more people interested in helping with various causes.However, with increased popularity, comes a greater number of questions and contact requests. To handle all that additional interest, a charity organization can use customer service solutions like LiveChat to answer the increased demand f