Case Study on Order Processing Services for an e-commerce Company The Customer The customer has a global presence with a well-accomplished business in an e- commerce domain. The company being a small-business is currently managing all the facets of the business which include sales and marketing, order management, ?nance management, technical support, logistics and customer services. The Challenge Finding enough time for business expansion while handling everyday operations like order-processing, tracking and customer inquiries was a major challenge for the owner of the business. The everyday activities hindered the owner's focus on marketing and business expansion activities Ascertaining a precise, consistent and timely customer service which would build an excellent rapport with customers

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