Order Processing Services for Large BPO
Order Processing Services for Large BPO
3 PagesA Case Study on Order Processing Services for Large BPO The Customer The customer is a multi-dimensional service provider o?ering services in a majority of domains like infrastructure management, application development and maintenance, business process outsourcing and transformational services. The core services o?ered by the customer include coupon processing, mail order processing, product order ful?llment, product warehousing, product distribution, customer care services and customer relationship management services. With a strong presence in the BPO market the customer has a global reach of 60 countries and an annual turnover of above 20 billion US dollars. The Challenge The customer is currently processing a huge volume of documents numbering 200,000 on a manual order processing syst
