Outsourcing BPO Services Helped a Leading IT Services Company - A Success Story The Customer A leading IT services company's BPO division was facing several di?culties in processing mail order ful?llment for millions of orders each month. Flatworld Solutions helped the company by designing a unique BPO platform meant for mail order processing. The Challenge Some of the challenges faced by Flatworld were - The IT services company's BPO division focused more on delivery and required immense training in BPO platform management. The company's existing in-house IT support was not in accordance to BPO platforms. It was more focused on desktop management. Moreover, the support service team was not familiar with the BPO domain. The turnaround time to respond to customers' queries had to be enhance

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