The white paper discusses how e-commerce is transforming supply chains, particularly due to the surge in online shopping driven by the COVID-19 pandemic. E-commerce penetration rose from 11% to 30% in just months, leading to increased demand for warehouses, distribution centers, and last-mile delivery. Small retailers can compete by outsourcing logistics to third-party providers, allowing them to scale efficiently. The shift to e-commerce requires sophisticated inventory management and optimized logistics. Retailers must balance fast deliveries with cost efficiency, while also adapting to rising customer expectations.

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