A global auto manufacturer faced lagging collector productivity, mounting workloads, manual processes, and ineffective debt collection strategies due to limited data insights and lengthy dispute resolution cycles. These challenges led to recurring disputes, late payments, and disrupted cash flow. Conduent addressed these issues by integrating Power BI Global dashboards for real-time analytics, creating a new operating model, streamlining customer escalation, and automating statements and activity tracking. The improvements delivered a $38 million boost in cash flow, accelerated collections, improved customer prioritization, and reduced disputes, shifting the process toward proactive dispute prevention and stronger financial stability.

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