A global automaker struggled with inefficiencies in supplier onboarding as 17 percent of new supplier requests were rejected due to incomplete or incorrect data. Conduent’s Lean Six Sigma team analyzed the process and identified the Vendor Data Request form as overly complex and inconsistent across regions. A new dynamic VDR form was created with regional customization, auto-validation of mandatory fields, and the ability to consolidate multiple requests. Training webinars for suppliers and client teams further improved adoption. As a result, hundreds of suppliers were successfully onboarded, and vendor request rejections were reduced by more than 50 percent.

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