Economic uncertainty, inflation, and recessionary pressures have increased borrower vulnerability, making effective collections strategies critical. Lenders must adopt agility, scalable cost structures, and stronger borrower connections supported by analytics and omnichannel tools. Modern collections emphasize self-service options, workout plans, and digital engagement to ease stress on contact centers while improving repayment outcomes. Conduent’s Loan Manager platform combines advanced analytics, digital tools, and agent expertise to deliver rapid, scalable collections. A case study showed Conduent deploying a dedicated collections team for an auto finance company within three weeks, ensuring compliance and maintaining service continuity.

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