1 http://servion.com © Servion Global Solutions • Noticing that the client was in a growth phase, Servion suggested a Cisco Packaged Contact Center solution (PCCE) along with Cisco Email integration manager and web interaction manager. • Migrated the existing TDM based Contact Center to an IP operations network • Cisco Social Miner • Cisco Unified Intelligence Center When the existing contact center reached its capacity, beIN sports wa

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