CBI provides better customer experience with intelligent IVR

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1 http://servion.com © Servion Global Solutions Servion designed and developed a DTMF based intelligent IVR application. The application included welcome announcement and promotional messages, multi-lingual support (English and Arabic), caller identification, and card activation using one time password. • Existing legacy solution was outdated and no longer supported. • It needed a solution specialist who will not only redesign its self-

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CBI provides better customer experience with intelligent IVR

CBI provides better customer experience with intelligent IVR

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