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2025 Customer Experience Report

2025 Customer Experience Report

Five9
Pages 46 Pages

The Five9 2025 Customer Experience Report reveals that customer expectations are rapidly evolving, with seamless, personalized experiences now mandatory. Nearly 40% of consumers will stop doing business after one bad interaction, rising to 43% for Gen X, underscoring the high stakes for brands. Consumers want proactive support (77%) and personalized interactions based on their history (87%), expecting companies to anticipate needs rather than just react (79%).

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