Using Artera, ONE decreased its no show rate by nearly 40% Old software not meeting ONE’s needs Ortho NorthEast (ONE) is an orthopedic center located in northeastern Indiana. They discovered that their existing software was not meeting the changing needs of their patients and staff. The patients wanted two-way messaging while the ONE staff was asking for a more efficient process for appointment reminders and recalls. Recognizing that the way in which they communicate with their patients is critical to the patient journey and directly impacts patient retention, ONE started looking for a better solution. It became a priority for ONE’s leadership team to find a communication platform that was advanced enough to support the requirements of both the patients and staff. Artera workflow

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