Portal enrollment needed improving As an Epic EHR customer, Cedars-Sinai was eager to increase their MyChart enrollment rates. Their old activation method of giving patients their portal activation key on a physical piece of paper had recently been updated to a link that they emailed to patients before appointments. However, their MyChart enrollment was not improving much and sending the activation emails was disruptive to staff workflow. “So we brainstormed,” said Ramin Rasoulian, a lead applications specialist for the enterprise. “We wanted our patients’ health information to be more accessible to them.” Cedars-Sinai was already using ArteraTM for scheduling so they decided to send that same activation link in a text message, along with the patient’s regular message appointmen

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