NBC Universal saves millions and creates a more cohesive
NBC Universal saves millions and creates a more cohesive
5 PagesNBC Universal saves millions and creates a more cohesive customer experience Customer Case Study02 Customer Case Study | NBC Universal NBC Universal Case Study The Summary The Problem Creating a seamless customer experience across media properties and technology platforms. Nurturing a more customer-centric and experimental culture within the product team. The Solution Feedback Loop was used to connect the team directly with a diverse customer base and instill a mindset of experimentation, curiosity, and critical thinking. The Result NBCU’s product team is able to allocate money and resources more wisely – including saving millions by quickly figuring out what NOT to build.03 Customer Case Study | NBC Universal When Josh Snow became NBC Universal’s new VP of Product, he was con
