National Department Store Retailer Saves $500,000 - reducing employee turnover across the company’s collections and customer service operations.

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101 N. Main Street Bloomington, IL 61701 www.degarmo.com 866-4-DEGARMO sales@degarmo.com National Department Store Retailer Saves $500,000 © 2015 by DeGarmo. All rights reserved. The Company The company is department store with over 1,000 locations nationwide. The Challenge The project was organized to study the effectiveness of DeGarmo’s assessment solutions for reducing employee turnover across the company’s collections and customer service call center operations. Assessment Strategy DeGarmo implemented the Customer Service Fit Index (CSFI) and Collections Fit Index (CFI) assessments to identify and screen out turnover-prone job applicants during the talent acquisition process. The CSFI and CF

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National Department Store Retailer Saves $500,000 - reducing employee turnover across the company’s collections and customer service operations.

National Department Store Retailer Saves $500,000 - reducing employee turnover across the company’s collections and customer service operations.

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