DeGarmo Helps OCCM Standardize Hiring to Reduce Turnover The Challenge According to OCCM representatives, the organization had a very high turnover rate for customer service and agent related positions. “When we fi rst reached out to the DeGarmo, we were in search of a product that would allow us to better screen candidates that would be a better fi t for our positions—which would in turn reduce our turnover rates.” according to Tracy Shansky, Director HRIS & Analytics. OCCM also wanted the talent assessment solution fully integrated into their existing ATS platform (MyStaffi ngPro), with candidate data immediately available to recruiters upon assessment completion. Further, they wanted the ability to access behavioral interview guides based on assessment results for each candidat

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