101 N. Main Street Bloomington, IL 61701 www.degarmo.com 866-4-DEGARMO sales@degarmo.com Residential Mortgage Servicing Provider Lowers Employee Turnover Case Study The Company The company is one of the largest residential mortgage servicers in the United States. The Challenge The company expressed serious concerns about Customer Service and Collection Representative hiring objectives not being met and unacceptably high turnover. The goals were to use a more objective talent assessment strategy to provide consistency in hiring decisions across multiple locations aimed at increasing retention. Assessment Strategy DeGarmo implemented assessments to measure person-job fit and screen

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