Simplified customer service and field operations

5 Pages

Flinders University, located in Adelaide, Australia, has streamlined its service management processes using ServiceNow's IT Service Management (ITSM) and Customer Service Management (CSM) platforms. The university now handles 35,000 field service tasks annually, managing 24,000 facility assets on a single platform, and reducing the time to complete cleaning requests by 75%. This integration has improved resource allocation, visibility, and efficiency across its campuses.

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Ebook A proactive approach to field service

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