CALABRIO ONE CASE STUDY Middle Eastern Bank Enjoys Calabrio’s Evaluation Calibration Feature Introduction This case study of a large enterprise banking company is based on a September 2016 survey of Calabrio ONE customers by T echValidate, a 3rd- party research service. The profiled company asked to have their name blinded to protect their confidentiality. Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Vendor(s) replaced by Calabrio: Redbox Replaced their previous WFO solution with Calabrio for the following reasons: They wanted a technology refresh / modern architecture They wanted Calabrio’s new features and functionality Agrees that it is extremely important for their organization to have the same experience with WFO (sam

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