CALABRIO ONE CASE STUDY Broadway Bank Improves Contact Center Productivity by More than 30% After Deploying Calabrio Introduction This case study of Broadway Bancshares, Inc. is based on a November 2018 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. “Calabrio has allowed us to have a more efficient call center in regard to scheduling and engaging agents with quality scores being available for them to view.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Switched from their previous solution because of Calabrio’s: Unified suite/integration Use Case The key features and functionalities of Calabrio ONE that the surveyed company uses: Using the following Calabrio ONE modules: Call Recording Qu

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