CALABRIO ONE CASE STUDY European Bank Leverages Calabrio ONE to Monitor Compliance Introduction This case study of a medium enterprise banking company is based on a September 2016 survey of Calabrio ONE customers by T echValidate, a 3rd- party research service. The profiled company asked to have their name blinded to protect their confidentiality. “We use Calabrio ONE for compliance and training purposes.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Vendor replaced by Calabrio: NICE Replaced their previous WFO solution with Calabrio for the following reason: They needed to lower their total cost of ownership Use Case The key features and functionalities of Calabrio ONE that the surveyed company uses: Using the following

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