Desert Financial Credit Union Smooths Contact Center Operations with Calabrio ONE
Desert Financial Credit Union Smooths Contact Center Operations with Calabrio ONE
1 PagesCALABRIO ONE CASE STUDY Desert Financial Credit Union Smooths Contact Center Operations with Calabrio ONE Introduction This case study of Desert Financial Credit Union is based on a September 2016 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. “The intuitive interface and all-in-one-suite have enabled us to provide a platform for our agents that is efficient and easy to use. Our scheduling team has found the WFM product to be effective in producing accurate forecasts and making same-day adjustments. The QM product is simple to navigate but robust enough to capture the information we need for coaching. Our entire senior management team uses the QM product to listen to calls and has found it very easy to use and zero-in on the departments we want to focus on
