CALABRIO ONE CASE STUDY Emblem Health Enjoys Great Customer Service with Calabrio Introduction This case study of EmblemHealth is based on a September 2016 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. “Calabrio provides great service to their customers.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Vendor(s) replaced by Calabrio: Verint Replaced their previous WFO solution with Calabrio for the following reasons: They wanted a technology refresh / modern architecture They wanted Calabrio’s ease of use They wanted Calabrio’s new features and functionality Agrees that it is extremely important for their organization to have the same experience with WFO (same features and functionality) r

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