SUCCESS STORY: LIANJIA Lianjia.com partners with Genesys to deliver an omnichannel customer experience for their online to offline real estate business As one of the largest real estate brokerage firms in mainland China, Lianjia offers an extensive range of services related to buying, selling, and renting properties in China and overseas. Founded in 2001, Lianjia operates in 25 major Chinese cities with more than 6,000 offices. The company has more than 12,000 employees and processed over $100 billion in 2015. Lianjia.com specializes in real-estate property information research, big data processing, product development, and services. It hosts contact center and business process services for the group. Growing demand leads to innovation The growing demand on the Lianjia cu

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