Groupama Optimizes Customer Experience with Genesys SUCCESS STORY AT A GLANCE Groupama Rhône Alpes Auvergne (GRAA) www.groupama.com Industry: Financial Services/ Insurance Group Revenues: €1 billion (USD$ 1.3 billion) Number of Customers: 550,000 Number of Employees: 2,000 Number of Agents: 550 Groupama is a leading insurance and banking company in France. Genesys plays a strategic role in enabling Groupama to deliver its “Toujours là

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