SUCCESS STORY: REPÚBLICA AFAP República AFAP Partners with Genesys to Deliver Superior Customer Service República AFAP is the largest private pension fund in Uruguay. In 2014, it received the Premio Iberoamericano a la Calidad—Oro (Golden Quality Award), becoming the leader in quality for medium-sized pension managers in Ibero-America. They earned the award because of their commitment to strengthening customer relationships, meeting stakeholder requirements through efficient fund management, high-yield safety investments, lowered managed costs, and above all, dedication and professionalism to their customers. Creating Deeply Personal Relationships Many pension fund managers believe that they can only provide retirement services for customers who remain at their compan

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