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LTIMindtree helps leading UK retailer transform in-store and online customer experience with omnichannel

LTIMindtree helps leading UK retailer transform in-store and online customer experience with omnichannel

LTIMindtree
Pages 8 Pages

LTIMindtree partnered with a leading UK tech retailer to create a digital-first omnichannel shopping experience, overcoming challenges of outdated systems and disjointed customer journeys. They implemented scalable cloud solutions, including Commerce and Service Clouds, to unify customer data, enhance inventory visibility, and streamline online and in-store interactions. This transformation, fueled by AI and a headless CMS, led to a seamless, personalized customer journey across all channels, empowering employees and improving sales and customer engagement.

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