Leading Water Supplier Boosts Customer Effort Score by 30%
Leading Water Supplier Boosts Customer Effort Score by 30%
2 Pages© 2019 TechSee. All Rights Reserved Worldwide Leading Water Supplier Boosts Customer Effort Score by 30% CHALLENGE The company’s chief concern was handling issues related to meter readings, as part of its revenue protection strategy. Identifying whether water meters belong to the company, verifying readings, and checking the reasons for inaccurate measurements – such as condensation, broken glass or frozen parts – were all key elements of this program. Another priority was confirming whether water leaks were the responsibility of the company, since in this scenario, most customers simply demand an engineer visit. This could involve a delay of several days, causing huge frustration. SOLUTION Focusing on slashing overhead and enhancing customer satisfaction, the compa
