The main problem faced by this renowned brewer was its high technician dispatch rate of around 4,000 visits per month and the spiraling costs this represented – around €500k per month. The reason for this was the company’s Service Level Agreement, which states that in the event of a beer tap going offline, the business owner will have to wait no longer than 3 hours for a technician to arrive. High call volume to its help desk was another issue the company was keen to address. 160 calls per day, 7 days a week worked out to almost 60,000 calls a year. A large proportion of these were not unique instances – in other words, it would generally take several calls from a bar owner before the issue was successfully resolved. www.techsee.me © 2019 TechSee. All Rights Reserved Worldwide. T

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