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Customer Health Score Guide

Customer Health Score Guide

Custify
Pages 49 Pages

Along with customer success as a core philosophy, calculating health scores has become the default for SaaS companies. That’s because, in most cases, customer success directly depends on how your customers use your product (i.e., which features they use and how often). If they don’t access specific features, they’re not getting the full value out of your product and are therefore susceptible to churning. The signs of churning can be visible months before the actual churn happens.

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