Visual Assistance Enhances Customer Service at Orange Spain CHALLENGE TechSee implementation improves customer satisfaction and dramatically reduces operational costs at leading CSP Orange Spain, better known as Orange España, is a leading EU communications service provider. Headquartered in in Pozuelo de Alarcón, near Madrid, the company delivers fiber, mobile, TV, and fixed line services to 11 million customers nationwide. The company selected TechSee’s Visual Assistance solution for implementation in its contact centers and integrated it with a number of workflows. The company was keen to leverage TechSee’s web-based technology to eliminate the need for an app download, in order to reduce AHT and customer effort. Customers simply point their smartphone camera to show the agent

Join for free to read