INDUSTRY: T elecommunications Services PROFILE: Systems integration and Managed Services Provider managing up to 2,500 endpoints with Prognosis CHALLENGE: SOLUTION: A lack of visibility into UC and Contact Centre environments, combined with poor voice quality Selected Prognosis end-to-end proactive performance management for Unified Communications BENEFITS: Achieved consistent better call quality in a multi-vendor environment with increased business efficiencies and improved user experience Challenges IP Integration Ltd. was experiencing poor voice quality and a lack of visibility into its managed Unified Communications and Contact Center environments. This made it challenging to meet the business demands for managing the customer experience. The company’s CTO Neil Boxer, eva

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