Background ROSEN is a worldwide provider of cutting-edge technology solutions in all areas of the integrity process chain suiting a wide range of industries: Oil & Gas, Energy, Process, Mining, Manufacturing, T elecommunications and Transportation. ROSEN covers a wide range of assets, including pipeline, tanks and vessels as well as wind turbines, trains, telecommunication towers and many more. ROSEN operates in more than 120 countries and has over 2,700 employees. Challenges ROSEN were using Lync and before upgrading to Skype for Business, they were relying on Microsoft’s internal reporting services to analyze unified communications quality. ROSEN also used Cisco alongside Skype for Business. The day-to- day running of Cisco and Lync was challenging. When call issues

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